Refund policy

At this time, we’re unable to offer returns or refunds for a change of mind. Thank you for your understanding. Eligible size exchanges may be offered, subject to stock availability. This does not affect remedies for damaged, defective, or incorrect items, or rights under applicable law.

To request a size exchange, email shisha.contactus@gmail.com within 7 calendar days of delivery with your order number and requested size. Items must be unworn, unwashed, and have their original tags attached.

If your requested size is unavailable in the same product and color, you may choose another available color or a different product. Any additional cost for a higher-priced replacement must be paid before dispatch. For a lower-priced replacement, the difference will be issued as store credit. Please confirm your selection with us by email before returning your item.

Please obtain approval before sending an item back. Approved exchanges must be dispatched within 7 calendar days of approval. Return transit time is not counted toward this deadline. We will provide the return address and instructions by email.

Customers pay return postage for size exchanges. Shisha.studio covers standard US shipping for the replacement item. Exchanges are processed after we receive and inspect the returned item.

If your item arrives damaged, defective, or incorrect, please email shisha.contactus@gmail.com within 4 calendar days of delivery with your order number and clear photos of the item, the issue, and the packaging. Contact us before returning it so we can arrange an appropriate resolution. Shisha.studio covers any necessary return and replacement postage where the issue is ours. This requested reporting timeframe does not limit your legal rights.

Nothing in this policy limits your rights or remedies under applicable consumer law.